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Terms And Conditions

Terms & Conditions

The payment of the required deposit or full payment for a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained in this site.All rates are quoted in EURO. We will bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions, which are including VAT tax in effect at present. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.


BOOKING PROCEDURES DEPOSITS


Hotel Reservations

No deposit required. Credit card authorization is required and charged only 3 days prior to arrival date. A "no show" 1 night charge penalty will apply.

Tour Reservations

A 25% deposit is required upon booking and the full balance will be charged only upon the starting date of the services commencement.


Cruise Reservations

A 50% non-refundable deposit is required at time of booking. The full balance is due 30 days prior to departure date.


Flight Tickets Reservations

Full payment at time of booking. Restrictions and penalties applied by each different carrier will be advised at time of reservation.


Car Rental Reservations

No deposit is required, however a credit card authorization will be required as guarantee. The full balance will charged 2 days prior to rental date.


Group Reservations

Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 1 month prior to commencement of services. 


REVISIONS

Revisions made to an existing booking are not subject to any fees unless otherwise stated in the deposit policy. 

PAYMENT
 

touristguideturkey.com accept Visa and MasterCard for payment for all programs. A credit card authorization form is required for all transactions and faxed back to our number + 90-212-638-1658. For security purposes we require a photocopy of your credit card, your signature, billing address and home telephone number. No second-party credit cards will be accepted. Bank money transfers are accepted. 
CANCELLATION POLICY
Hotel Reservation
If canceled less than 3 business days, 1 night charge will be applied.


Tour Reservations

Cancellations received up to 7 days prior to commencement of services are subject to a 10% penalty If canceled within 7 business days deposit will be non-refundable.


Cruise Reservations

Not refundable if canceled within 30 days of departure.


Flight Tickets Reservations

Restrictions and penalties applied by each different carrier will be advised at time of reservation.


Car Rental Reservations

Less than 2 days prior to rental date, first day rental will be charged. Group Reservations Cancellation policy will be advised at time of booking.REFUND OF UNUSED SERVICES
Once a service has commenced, no refunds can be made for any specific tour accommodation, sightseeing and other services not taken.


DOCUMENTS
 

Travel documents will be issued according the different services rendered.

AIR TRANSPORTATION

Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase nonrefundable air tickets, Our company cannot be responsible in the event a tour is canceled.


GROUND TRANSPORTATION

Ground transportation is provided in accordance with the itinerary by private car, van, minibus, midi-bus or motor coach depending on the size of the traveling party.


HOTELS

Hotels are listed in the applicable section of our Website. Unless otherwise specified, all rooms are "run of the house" of printing and may be changed without prior notice. Hotels are classified by the operator using government ratings. However, foreign air conditioning is not necessarily used according to US standards.


CRUISES

Accommodations are per description in the programs. Cruise lines and cruise ships may be substituted and itineraries slightly altered.SEQUENCE OF TOUR PROGRAM
During the national and local holidays, certain periods of conventions, congresses and other unforeseen events, the Tour Operator may have to make last minute changes (subsequent to issuance of final itinerary) in the sequence of the tour. Tours that operate during holiday periods may necessitate changes in hotels and sightseeing. As museums schedules change, other visits may be substituted on day's museums are closed.


NOT INCLUDED IN THE TOUR RATES

Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.


AIRLINE CLAUSE

The airlines concerned and their agents and affiliates are not to be held responsible for any act, omission or event during the time passengers are not on board their conveyances. The airline passenger tickets when issued shall be the sole contracts between airline and buyer/passenger of these tickets.


RESPONSIBILITY

Our Company is responsible in making all the arrangements for everything specified in the services and itineraries. All of the carriers, hotels and other services provided in which we bring together in our tours work as independent contractors and are not agents or employees of the company. Nevertheless, all of the service provided bears touristguitdeturkey.com guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by touristguideturkey.com in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than touristguitdeturkey.com is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer's choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner's risk and luggage insurance is recommended.



INSURANCE

Insurance is not obligatory for daily trips in Turkey but all of our vehicles has insurance. We do have insurance for every single person who join one of our package tour however limitation and standards of the each country may not replace to each other therefore We highly recommend that you purchase comprehensive travel insurance before departure.

 

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